Privacy Policy

Southern Shine Carwash Pty Ltd ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information when you use our online platform and services.

Information We Collect

We collect personal data necessary to provide and improve our automotive cleaning services, including exterior car wash, interior detailing, engine cleaning, eco-friendly waterless wash options, and fleet cleaning services.

• Contact information such as name, phone number, and email address
• Vehicle details relevant to service delivery
• Payment and billing information
• Information collected through interactions with our website, including cookies and usage data

How We Use Your Information

We use your personal data to provide, maintain, and improve our services, communicate with you, and comply with legal obligations.

• Schedule and fulfill carwash and detailing services
• Process payments and invoices
• Respond to inquiries and provide customer support
• Send service updates, offers, and marketing communications with your consent
• Improve our website and user experience through analytics

Legal Basis for Processing

Our processing of your personal data is based on your consent, the necessity to perform a contract, legitimate interests related to service improvement and fraud prevention, and compliance with legal requirements.

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with trusted third parties solely to facilitate service delivery or as required by law.

• Service providers assisting with payments, scheduling, and customer support
• Legal authorities, if mandated by applicable laws or regulations

Your Data Protection Rights

Subject to applicable laws, you have the right to:

• Access and obtain a copy of your personal data
• Request correction or update of inaccurate information
• Request deletion of your data, where applicable
• Object to or restrict certain processing activities
• Withdraw consent at any time without affecting lawfulness of processing based on prior consent

To exercise these rights, please contact us at our physical address.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorized access, loss, or destruction.

Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and personalise content. You can manage cookie preferences through your browser settings.

Children’s Privacy

Our service is not intended for individuals under 16 years of age. We do not knowingly collect personal data from children without parental consent.

Contact Information

For questions, requests, or concerns about your personal data or this privacy policy, please contact us:

Phone: +61 7 3210 9876

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically to stay informed.